AI Knowledge Agent - Ko Taku Reo
Microsoft 365 • SharePoint • AI Enablement • User Support Automation
View details →IT Support engineer
I support and maintain modern workplace environments, resolving escalated issues with a structured, user‑first approach. My work focuses on stability, security, and long‑term fixes; not just quick wins.
I’m a Level 2 IT Support Engineer with hands‑on experience supporting Microsoft 365, cloud identity, and end‑user environments. I focus on diagnosing complex issues, reducing repeat incidents, and improving the reliability of the systems people depend on every day. This site highlights my professional experience, technical focus areas, and approach to support engineering.
Selected work demonstrating technical depth and product thinking.
Microsoft 365 • SharePoint • AI Enablement • User Support Automation
View details →Active Directory Migration • Intune • SharePoint Online • Cloud Modernisation
View details →Windows Autopilot • Intune • Device Provisioning • Zero‑Touch Deployment
View details →Your timeline of roles, responsibilities, and key achievements.
2024 — Present
• Resolved escalated Microsoft 365, identity, and endpoint issues • Performed root‑cause analysis to reduce recurring incidents • Worked closely with users and internal teams to deliver reliable outcomes • Maintained clear documentation and incident notes
2022 — 2024
Add details that show growth, leadership, and measurable impact.
An up‑to‑date resume detailing my experience in IT support, cloud services, and technical troubleshooting.
Download ResumeOpen to new opportunities in IT support, cloud operations, and technical problem‑solving roles.
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