AI Knowledge Agent - Ko Taku Reo
Microsoft 365 • SharePoint • AI Enablement • User Support Automation
View details →IT Support engineer
Keeping systems reliable and users productive.
I support and maintain modern workplace environments, resolving escalated issues with a structured, user‑first approach. My work focuses on stability, security, and long‑term fixes; not just quick wins.
About
I’m a Level 2 IT Support Engineer with hands‑on experience supporting Microsoft 365, cloud identity, and end‑user environments. I focus on diagnosing complex issues, reducing repeat incidents, and improving the reliability of the systems people depend on every day. This site highlights my professional experience, technical focus areas, and approach to support engineering.
Projects
Selected work demonstrating technical depth and product thinking.
Modern Workplace Transformation – Marian College
Active Directory Migration • Intune • SharePoint Online • Cloud Modernisation
View details →Windows Autopilot Deployment – Ko Taku Reo
Windows Autopilot • Intune • Device Provisioning • Zero‑Touch Deployment
View details →Work Experience
Your timeline of roles, responsibilities, and key achievements.
IT Support Engineer (Level 2) · New Era Technology
2024 — Present
• Resolved escalated Microsoft 365, identity, and endpoint issues • Performed root‑cause analysis to reduce recurring incidents • Worked closely with users and internal teams to deliver reliable outcomes • Maintained clear documentation and incident notes
Job Title · Company Name
2022 — 2024
Add details that show growth, leadership, and measurable impact.
Resume
An up‑to‑date resume detailing my experience in IT support, cloud services, and technical troubleshooting.
Download ResumeContact
Open to new opportunities in IT support, cloud operations, and technical problem‑solving roles.
you@example.com